FAQ

Where do you deliver?
We currently deliver to Canada.

How long will it take for my product(s) to arrive?

We ship within 3-5 business days.  

How do I take care of my plants? 

  • Succulents - Plenty of bright light, keep under dry conditions. Water your succulents once a week with about 1-2 tbsp of water (less in the winter, more in the summer). You'll know if you are overwatering if the leaves start to turn yellow and easily fall off.
  • Air Plants - Plenty of bright light. These plants do not need soil to grow, hence the name. To water, you can either mist them twice a week, or soak them in water for 10mins once a week. Air plants absorb moisture from the air so if you live in humid conditions you may not need to water your air plant as often.
  • Glass Terrarium - Use a glass cleaner and paper towel to wipe down the sides.
Do you cater to weddings? Special events? 

Yes! We can build beautiful terrarium centrepieces and succulent favours/gifts in bulk. Please contact us at info@planetplanters.com to get started.

How do I return or exchange product(s)?
All plants are final sale. We may issue a return or exchange for planters and accessories. Please send us an e-mail at info@plantplanters.com to start your return or exchange.  Please include your Order Number and reason for return/exchange.

What if my items arrive damaged?
Please send us an e-mail at info@planetplanters.com with your Order Number and photos of the damaged product and we'll provide a full refund or store credit.

More questions? Please fill out the form below and we will be in touch with you as soon as possible.